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How To Whitelist An Email Address: Instructions for Users

[Note: The instructions below should be given to your subscribers so that they can add your company's email address/domain to their trusted senders list (ie. whitelisting).]

To ensure that email from us reaches your inbox (ie. not deleted or moved to your Junk Mail folder), add our email address to your accepted senders list by following the instructions below:

For Yahoo!

To create a filter that sends email from us straight to your Inbox:

1. Login to Yahoo Mail.

2. Click on "Mail Options" (on the right hand side of your screen).

3. Click on "Filters" (on left hand side of screen).

4. Click "Add" button.

5. Assign a name for this filter: "Newsletter Name".

6. Underneath the heading "if all of the following rules are true..." go to the top row labeled "FROM header." Next to this you will see a drop down menu. Make sure to select "contains", then simply type in our email address into the box provided.

7. At the bottom, where it says "Move the message to:", select "Inbox" from the drop-down menu.

8 Click the "Add Filter" button at the bottom to add this filter.

For Hotmail/MSN

*To add our email address to your "Safe List":

1. Login to your Hotmail or MSN Mail account.

2. Click on "Options."

3. Click "Junk Mail Protection".

4. Click on "Safe List."

5. In the box provided, type in our domain.
6. Click the "Add" button.

7. When you see the address you entered in the Safe List box, click on the "OK" button.

*To add our email address to your "Contacts List":

1. Login to your Hotmail of MSN Mail account.

2. Click on "Contacts" folder.

3. In the new screen which opens, click "New" (upper left corner).

4. Assign a Quickname in the left hand box.

5. Enter our email address into the "Online Addresses" area.

For AOL

To add our email address to your Address Book or Custom Sender List:

*AOL9.0:

1. Click the "Spam Controls" link (lower right area of your inbox).

2. When the "Mail & Spam Controls" box appears, click "Custom sender list".

3. Choose "allow email from " option

4. Add the domain/email address you would like to receive mail from.

5. Click "Add", then "Save".

*AOL 7 & 8:

1. Go to Keyword Mail Controls.

2. Select the screen name you are using to receive email.

3. Click "Customize Mail Controls For This Screen Name."

4a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: * @mysite.com

4b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."

5. Click on "Next" until the "Save" button shows up at the bottom.

6. Click "Save."

For Outlook 2003

To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list.

To add our email address to your address book:

1. Right click on the email subject line.
2. Choose "Add Sender To Address Book".

To add our domain to your safe sender list:

1. Right click on a non-displaying image in an HTML email.
2. Choose "Add the domain to the safe sender list" option.







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