How To Get Off An Email Blacklist

If you are accused of spam and put on a blacklist:

1. Find out what blacklist(s) you are on.

2. Visit the website that corresponds to that blacklist.

3. Read the FAQ and other information on that website.

4. Follow any instructions given.

You can use the online tool to see if you are listed:
Spam Blacklist Checker Tool

In addition to monitoring the blacklists, it is also advisable to monitor Google
Groups (Usenet discussion forums) for the name of your site, limiting your
search to only the news.admin.net-abuse groups, to see if it lists any spam
reports for your domain:
http://groups.google.com/groups?group=news.admin.net-abuse

Note: If there is a specific spam report containing your domain and you have
not sent spam, it is possible that the email address has been spoofed. That
means that the email "From" field was forged by a spammer, so it would look
as if it had originated from your site.

Details for removing your IP/domain from the primary blacklists are below.

ORDB (open relay database)

Getting off:

In order to have your relay removed from ORDB, resubmit your host IP to their
checking queue: http://ordb.org/submit/

Note that it may take up to 72 hours before your request is actually processed.
Your host will only be removed from ORDB if their check confirms that your server
no longer is an open relay. Even if you have fixed one configuration error on your
server, there may be more errors, resulting in our continued listing your server
as an open relay.

Spamcop blocking list

Getting off:

If you have stopped the spam, you will be de-listed automatically a maximum of
48 hours from the most recent spam complaint.

If you have been falsely and/or maliciously accused of spamming, and you want
to take action against a user who has erroneously accused you of spamming, you
need to forward the following to mailto:blproblem@admin.spamcop.net

(1) the entire SpamCop report, including full headers and the entire spam, and
(2) proof that the user in question did subscribe for your list (proof can be a log
excerpt or a copy of the returned, emailed confirmation. There must be proof of
a two-way, secure confirmation. This must include IPs and date-stamps for two
stages - both a signup and a confirmation.).

SPEWS (Spam Prevention Early Warning System)

Getting off:

Unlike other block-lists, SPEWS does not take spam submissions or nominations.
Entries in SPEWS are made by the people who run SPEWS for their own blocking
and filtering needs. In short, once you're on, there is little an end-user can do
to get off (see below if you are the hosting provider/ISP).

Solution: switch hosts or ISPs.

If your IP address/range is being listed by SPEWS, if spam or spam involvement
(hosting spammers, selling spamware) from your IP address/range ceases, it will
drop out of the list in time. Normally the listing involves spam related problems
with your host and the first step you need to take is to complain to them about
the listing. In almost all cases, your host is the only person that can get an
address/range out of the SPEWS list.

If there is a spam related problem with your host, their IP address/range will not
be removed until it is resolved. If your host or network is certain a listing mistake
has been made, ask them to read the SPEWS FAQ (http://spews.org/faq.html),
then post a message in a public forum mentioned above with the SPEWS record
number (eg. S123) and/or the IP address/range information in it. Placing the text
"SPEWS:" in the subject can help a SPEWS editor or developer see the message
and they may double check the listing - note that, although others may, no
SPEWS editor or developer will ever reply to the posting.

MAPS (Mail Abuse Prevention System)

Getting off:

Your first step in getting off of the MAPS RBLSM is to contact them by email
(rbl@mail-abuse.org), or by phone if necessary (+1.408.453.6277). Tell them
the IP address you think is being affected (they can't do anything that could
affect your domain name), and tell them what you're doing or would like their
help to start doing to become less friendly to spammers. The moment you
demonstrate favourable intentions toward stopping spam from using your
resources, they will as a good faith gesture take you off of the MAPS RBL.

Online form: http://work-rss.mail-abuse.org/rss/howtofix.html

Spamhaus

Getting off:

At the bottom of every SBL Record page you will find a "Removal Procedure"
with an email link to contact the SBL Team (using the email link on that page
makes sure your email has the correct SBL Reference Numbers). Note that all
emails to the SBL Removal address must have the SBL Reference Number in
the Subject or your message will be rejected.

Increase Your PPC Profits With Ad Tracking Software A small improvement in your online marketing performance has a BIG impact on the success and profitability of your marketing campaigns. But you can't manage what you don't measure... With ROI Tracker ad tracking software you can track click-to-sale conversion rates and return on investment for all your pay-per-click search engine campaigns...in real-time! ROI Tracker Ad Tracking Software

- Home - Email Marketing Tips - Email Marketing Software - B2B Email Marketing - Privacy - Contact -

© Email Marketing Solutions UK